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Human handoff

GTM Clarity handles about 80% of conversations end-to-end. The remaining 20% — the ones that matter most — go to a human.

When a human is pulled in​

  • Deal size — the visitor's company or signals indicate an enterprise-level opportunity
  • Explicit request — the visitor asks to talk to a person
  • Sentiment — the AI detects frustration or a high-stakes objection

How handoff works​

When a trigger fires, GTM Clarity alerts your team (Slack, email, or both) with the full conversation context and the resolved identity. A rep can take over in the same thread — the visitor never restarts. Configure triggers and recipients under Routing & handoff.